Ally Pulse - Help

1. What should I know if I am a new user of Ally Pulse?
2. What is a Ally ID?
3. Is a Ally ID different than an EDSNET ID?
4. Is a Ally ID different than my Windows or Network ID?
5. Why are my EDSNET ID and Ally ID different?
6. How do I obtain a Ally ID?
7. Can I pick my own Ally ID?
8. I think I already have a Ally ID. How do I find out what it is?
9. What is a Ally Person ID?
10. What does an employee or KVMS Contractor need to "activate"?
11. How does the Employee or KVMS Contractor Activation process work?
12. How does the Supplier Registration process work?
13. How do I keep my Ally ID account active?
14. How do I reactivate my inactive/expired Ally ID?
15. My Ally ID is suspended - what do I do?
16. I did not receive my invitation email - what should I do?
17. Is the password the same as my PIN?
18. I need VPN access, my VPN certificate is about to expire, or my laptop's remote VPN connection is no longer working. What should I do?
19. Still need help?


1. What should I know if I am a new user of Ally Pulse?

You must have a Ally ID assigned and activated before you can access the secured content and applications on Ally Pulse. Ally IDs are assigned to individuals who are entered in Ally People through a handful of processes:
  • When a user is added to the Global PeopleSoft HR system, an entry is automatically created, and an e-mail with activation instructions is sent to the e-mail address on record.
  • If a group is not part of the Global PeopleSoft HR system (e.g. a business unit or the KVMS system), then a similar automatic process has been setup to accept information from these other HR systems. An e-mail will automatically be generated with the activation instructions to the e-mail address on record.
  • Suppliers that are neither employees nor KVMS Contractors can be invited by their Ally manager or administrator to register for a Ally ID.

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2. What is a Ally ID?

A Ally ID is a string of alphanumeric characters that is used to log into Ally Pulse and can allow additional access to some applications and services. Over time, the number of applications and services that use the Ally ID will steadily increase. Additionally, while your Ally ID is different than the ID and password you use to login to Windows, Ally currently is working toward creating a single ID for all Ally login needs.

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3. Is a Ally ID different than an EDSNET ID?

Yes. Your Ally ID and EDSNET ID are maintained in different systems, so while every effort is made to make your alphanumeric combination identical, the IDs and passwords are not being fed through and maintained by a single system.

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4. Is a Ally ID different than my Windows or Network ID?

Yes. Your Ally ID and your Windows or Network ID are maintained in different systems.

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5. Why are my EDSNET ID and Ally ID different?

Prior to Ally's equity sale in November 2006, it was possible to have a Ally ID that was different than your EDSNET ID. However, all Ally IDs created after the sale have the same alphanumeric combination as the EDSNET ID.

If you have a differing Ally ID and EDSNET ID, you will be contacted to update your ID in the near future. For organizations that currently do not have an EDSNET ID, your Windows or Network ID will also be different than you Ally ID.

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6. How do I obtain a Ally ID?

Employees hired into the NAO, IO or MIC business units, or KVMS Contractors, will automatically receive an e-mail with the necessary data to activate your Ally ID. If you do not receive this information within 48 hours after receiving your new work Internet e-mail address (ex. firstname.lastname@gmacfs.com), please contact your local HR contact or group administrator for assistance.

Employees hired into other business units will have to be sponsored into Ally Pulse to gain access. The team is working on automating data feeds from the other business unit HR systems.

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7. Can I pick my own Ally ID?

No. An arbitrary string of characters will be created for you, making the ID more difficult to guess or associate with a known Ally person.

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8. I think I already have a Ally ID. How do I find out what it is?

Select Forgot your Ally User ID? from the Ally Pulse login box and an e-mail will be sent to your e-mail on record with your Ally ID.

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9. What is a Ally Person ID?

This is an activation code that is used only for Ally Pulse user on-boarding and activation activities.

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10. What does an employee or KVMS Contractor need to "activate"?

An e-mail will be sent to each new employee or KVMS Contractor, providing the information needed for activation. It includes the user's Ally Person ID, Ally ID, and new internet work e-mail address. If you are trying to activate and have not received this information in your work email inbox, please contact your local HR or administrator for assistance.

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11. How does the Employee or KVMS Contractor Activation process work?

Every new employee and KVMS Contractor needs to personally activate his/her new Ally ID by:
  1. Navigate to the Ally Pulse home page.
  2. Select Employee activation or KVMS Contractor activation from the Ally Pulse login box.
  3. Complete the four steps in the screens that follow, utilizing the information provided in the activation email (Ally Person ID, Ally ID, and Internet Email Address).
  4. After completion, you will successfully be activated in Ally Pulse.

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12. How does the Supplier Registration process work?

Every supplier must be sponsored in Ally Pulse by a Ally employee with non-employee administrator privileges. The administrator invites the supplier to register through Ally's online invitation form, and an email is sent to the non-employee's email address with the following specific instructions:
  1. Navigate to the Ally Pulse portal.
  2. Select Supplier registration from the Ally Pulse login box.
  3. Complete the four steps in the screens that follow utilizing the information provided in the invitation email (such as invitation ID and PIN number).
  4. After completion, the supplier will successfully be activated in Ally Pulse.

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13. How do I keep my Ally ID account active?

There are several criteria that must be met for an account to remain in active status:
  1. A user must log into Ally Pulse at least once every 90 days.
  2. A new user must log into Ally Pulse within 5 days of activation of the new account.
  3. For a non-employee sponsored account, the sponsor must renew the sponsored account every 90 days.

The most common reason for inactivation is lack of user login to Ally Pulse a minimum of every 90 days. A user accessing the portal directly from the Ally network or by VPN connection must pull up the home page of Ally Pulse and enter his Ally ID and password into the login box. A user accessing the portal from the public Internet must navigate to Ally Pulse and enter the same data as noted above. The user then will be authenticated into the portal, fulfilling the "every 90 days" criteria.

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14. How do I reactivate my inactive/expired Ally ID?

Follow these steps to reactivate your account:
  1. Navigate to the Ally Pulse login box.
  2. Select Reset expired Ally User ID/password from the list of hyperlinks within the login box.
  3. Key in your Ally ID and click the Submit command button.
  4. Correctly answer the two security questions specific to your account and click the Submit command button.
  5. The first half of your new password will be displayed on the screen (this will be a combination of 4 letters and/or numbers). Note this on a piece of paper. You will not have another opportunity to obtain this information.
  6. The second half of your new password will be emailed to you (this will be a combination of 4 letters and/or numbers).
  7. Once the entire password is obtained (all 8 characters), login to Ally Pulse using this new password.

If you want your Ally ID to be reactivated, but do not want to use the online option, or you encounter an issue performing the above steps, please contact your regional help desk or your sponsor for assistance. They have the ability to reactivate your account.

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15. My Ally ID is suspended - what do I do?

An account may be suspended if it remains "inactive" for several cycles without any change to the account. Please contact the help desk for assistance. The help desk cannot unsuspend an account. However, the details regarding the account can be viewed by the help desk to determine which Ally administrator originally suspended the account and contact him/her for assistance.

If this is a supplier account, please contact your sponsor to unsuspend your account.

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16. I did not receive my invitation email - what should I do?

Some email services may be tagging invites as junk mail. Please check your junk mail folder, if you have not received an expected invitation to register on the portal.

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17. Is the password the same as my PIN?

No. Your PIN number is used to access many HR and employee benefit services through Ally Pulse. To provide the maximum protection for employee personal information, the PIN is independent from your Ally ID password.

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18. I need VPN access, my VPN certificate is about to expire, or my laptop's remote VPN connection is no longer working. What should I do?

If you are an employee or KVMS Contractor, log in to Ally Pulse and verify that a link called "Get Employee VPN Certificate" exists under My Applications on the home page. If so, read Downloading PKI Certificates Instructions on obtaining or restoring your certificate. If the link does not appear in your application list, contact your administrator/sponsor and request access. If you continue to experience problems with your VPN, contact your Help Desk.

If you are a supplier, log in to Ally Pulse and verify that a link called "Get Supplier VPN Certificate" exists under My Applications on the home page. If so, read Downloading Supplier PKI Certificates Instructions on obtaining or restoring your certificate. If the link does not appear in your application list, contact your sponsor and request access. If you continue to experience problems with your VPN, contact your Help Desk.

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19. Still need help?

If you have a Ally issued computer, please contact your regional Ally OnLine Service Desk. If you do not, then please contact the Ally Pulse Help Desk. These numbers are available on the Contact Us page of the Ally Pulse portal.

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